Frequently Asked Questions

Is your service confidential?

Yes, at Customessaypros.com we guarantee 100% confidentiality. This means our company will never divulge your personal and financial data to any third parties. Your safety and confidentiality are our priority and promise.

Is it ethical to receive your help with my assignments?

We offer authentic and custom papers that are legally used legally by students to:

As always, we encourage you to check your college/university policies, including definitions of paraphrasing and plagiarism before using our service. The decisions you make on your education are personal, and we value them.

Is there a possibility of plagiarism in my completed order?

All our papers are categorically assigned and completed from scratch, making them authentic. We check all our content for plagiarism using in-house software, ensuring that the client receives a text that is not copy-pasted or lightly paraphrased. Unlike popular plagiarism-detection services (e.g. Turnitin.com), we don’t report to any public databases, making our checking process completely safe.

Do you keep a database of pre-written essays?

No. Since we provide unique and custom essays for clients as per their instructions, we never publish them anywhere on the internet. All the papers you receive from us are developed from scratch.

Is there a money-back guarantee? If yes, how can I receive a refund?

Yes, we do. At Customessaypros.com, we value our customers’ satisfaction and our policies allow clients to request refunds at any stage of the order if something goes wrong. We process quality-based refunds in no more than 14 days while any other refunds are processed within 3-4 business days.

How do I order a paper from Custom Essay Pros?

Once you sign up on our site, it’s easy. To make an order, just click ‘Order Now’ to be directed to the order page. After filling your contact info such as email addresses to enable us to send you the completed paper, you can complete your order.

When will my order be assigned to the Tutor?

Depending on the deadline you gave when placing your order, we will ensure that the expert tutor in the field is assigned the order. Also, you can always track the progress of your order by contacting the support team and contacting your tutor on the order page.

Did you receive my payment?

After a successful first payment, you will receive a subsequent email from our service with login information to a personal order page. On this platform, you can monitor the progress of your order and also contact your tutor. When payment is made, the status of your order should change and this will be visible on your personal page.

Can you complete my multiple-choice test or my online exam?

We consider ourselves an academic assistance service and we feel that under certain conditions, clients should have the help they need with multiple-choice tests and online exams. We will work with you, providing the necessary assistance to help you reach your full potential.

Who is my Tutor? How can I communicate with him/her?

We work with writers from all over the world who have dedicated themselves to helping students achieve their academic goals. You get the opportunity to benefit from their expertise on various topics, an experience that can shape your future for the best. You will also get the opportunity to communicate with your tutor through a special messenger on your personal account page.

What is a free inquiry?

This is an offer we give our clients through a pre-order form. With this form, you can provide details of your paper to help us make sure we are able to complete it. This offer also gives you the chance to confirm that we can deliver the quality service you need before you complete the payment process.

Do you provide an editing or proofreading service?

Not everyone writes well while considering the deadlines of other important tasks and this is where we step in. We believe in meeting your vision for your papers that we will edit and proofread in flexible timelines that work best for you.

Can my paper be delivered earlier?

Yes. Before your paper is assigned to a tutor, you can request to change the deadline on the personal order page. Doing this, you will get a link to the payment system where you can add an extra fee to match the new time-frame. If the tutor had already been assigned the paper, our support will have to find out if they can complete the paper within the new deadline.

What is a revision?

After getting your paper, you can spot some sections that you might need to be changed to your liking. You can request your tutor to make a revision, specifying the exact time-frame you can give for the task. Also, you can also request for revision by another tutor if you feel your initial tutor is not a perfect fit for you.

What if I’ve made a mistake in the order form?

You will be able to request fresh amendments to your order via email. For changes that will increase the number of pages, sources, or changes to the order time-frame will require an extra fee. Always seek assistance from our support team to find out your options for these cases.

How can I cancel my order?

Canceling your order is dependent on its status in the system. If a tutor is not yet assigned, you get 100% of your money back and if they have already started, you can get at most 60% back. Refund amounts vary and depend on the time your tutor spent working on the paper.

Where do I upload files?

You will be able to send additional materials for your writer, be it the paper outline, requirements, and reading materials. You will be reminded to provide these details/materials when you are placing the order.

How will I receive a completed paper?

Once your tutor is paid for the whole order, you can download your paper in 2 formats; MS Document or as a PDF file. Check for the corresponding buttons and click save on your computer to download. Also, you can receive the completed paper on email.

I received some comments from my teacher. Can you help me with them?

7 days after you’ve approved the paper, you can have a free revision. To apply for a free revision, press the button on your personal order page and specify the exact time you can give for the task. Also, you can apply for another tutor to make a revision of your paper, but in such a case, we might need an additional 12 hours to find another tutor.

What if I forgot my password?

If you forget your password, please click on the “Forgot Password” link below the login page on the website’s page.

Can I change the writer?

There are 2 ways you can apply for another tutor. If you think the expert we’ve chosen for you does not match your paper’s requirements, you can apply for another one after seeing the work done. Also, after the paper has been delivered, you can request a revision and specify if you need another expert to finalize your work.

What if I’m not satisfied with my order?

Your satisfaction is our primary concern and if you are not satisfied with our work, feel free to talk to us. You will have 3 options that include a revision, total rework by another tutor, or a refund on your order. We will help you get a speedy resolution so that you can focus on other things.

How do I request a refund?

Submit all refund requests concerning the quality or lateness of your paper through your personal order page. This should be done within 14 days after the paper was delivered, after which it will be automatically approved.

What should I do if my paper is late?

We have analyzed over 100 websites offering similar services and we can promise that for us, the difference is to help you save your time and meet your deadlines since we understand they are important. Our tutors and editors are bound by policy to meet the client requirements and with us, you will never be disappointed.